Lock Golf Academy and Lock Golf Performance Studio
Last updated: October 16, 2026

GENERAL

Payment is required at the time of booking.
We impose a surcharge on credit cards that is not greater than our cost of acceptance.
By booking or purchasing, you agree to this policy.

LESSONS & PROGRAMS

Private & Semi-Private Lessons

To reschedule, cancel at least 24 hours before your lesson.
Cancellations with less than 24 hours’ notice are charged in full.
No-shows are charged in full.

Late Arrivals

If you arrive late, your lesson still ends at the scheduled time.
Extra time is not guaranteed.
Full payment still applies.

Lesson Packages

Lesson packages are non-refundable.
Packages expire five years from the purchase date.
Packages can only be used at the location where they were purchased.

Clinics & Camps

Refunds:

Cancel 14 or more days before the start date: full refund.
Cancel 3 to 13 days before the start date: refund minus a $50 fee.
Cancel less than 3 days before the start date: no refund.

Missed Clinic Days:

Missed clinic days are not made up, unless the absence is for a documented medical reason.
Individual make-up sessions are not offered for group clinics or camps.

Weather (Outdoor Lessons & Clinics)

Weather-related reschedules are not guaranteed.
For clinics, make-up dates are based on instructor availability for the whole group.
For private lessons, we’ll do our best to reschedule based on instructor availability.
Private lessons may still be held under a covered hitting area, depending on conditions.
If there’s a delay or cancellation, we’ll contact you by text message.
A final decision is made within 1 hour of the scheduled start time.
If you are not contacted, your session will go ahead as scheduled.

PERFORMANCE STUDIO

Simulator Bookings

Each booking covers up to 4 players in one bay.
Cancel at least 24 hours before your booking for a full refund.
Late cancellations (less than 24 hours) and no-shows are not refunded.
If you arrive late, your booking still ends at the scheduled time.
Your Open Door access starts 15 minutes before your booking and ends 15 minutes after.

Anytime Passes (Birdie, Eagle, Ace)

Anytime Passes are non-refundable.
Anytime Passes expire 5 years after the purchase date.
Anytime Passes are for simulator time only, not lessons.

Standing Tee Times

Standing Tee Times are sold in 8-week segments only.
Standing Tee Times are paid in full at the time of booking, for the full 8-week term.
Standing Tee Times are non-refundable.
Memberships, Anytime Passes, and other discounts do not apply to Standing Tee Times.
Members may not book a Standing Tee Time during Peak hours (Friday 6 PM to Midnight, Saturday and Sunday all day). Off-Peak, Afternoon, and Evening Standing Tee Times are open to all members.

Memberships

- All Player, Competitor, and Champion memberships are billed month-to-month, with no long-term contract. (Founder pricing has its own renewal terms — see below.)
- Membership payments are non-refundable once processed.
- Included hours reset on the 1st of each month and do not roll over.
- Your monthly rate is locked in as long as you stay continuously enrolled in the same tier, even if our posted rates increase later.
- Switching tiers resets your rate to the current rate for your new tier.
- Pausing or canceling your membership ends continuous enrollment. If you return later, you’re not guaranteed your previous rate — you’d enroll at the rate in effect at that time.
- To pause or cancel, call us at 248-274-6533, at least 7 days before your next billing date.
- If a payment is declined, we’ll reach out. You’ll have 5 days to update your card before your membership is treated as cancelled.
- Your membership account, login, and member rate are for your own personal use. Don’t share your login or let someone else book on your behalf.
- You may hold one bay reservation at your member rate at a time. Additional, simultaneous bookings are charged at the standard rate.
- Membership benefits may be limited or revoked in cases of misuse
Founder Program (original 25 members, Competitor tier)
- Founder pricing is $179/mo in year one and $209/mo from year two on, both below the standard rate.
- Founder requires continuous, year-to-year renewal, not month-to-month.
- Pausing or canceling your membership, letting renewal lapse, or switching to month-to-month all end Founder pricing permanently.
- Rejoining later means enrolling at the standard rate in effect at that time.
- Founder pricing is limited to the first 25 Competitor members — once claimed, it’s no longer available for new members.
- Founder members receive 20% off extra simulator bookings beyond their included hours.

Leagues

League registration is non-refundable once the season begins. To cancel before the season starts, contact us at least 7 days before the start date for a full refund; cancellations within 7 days of the start date are non-refundable. Missed weeks during the season are not made up or refunded — the league runs on a fixed weekly schedule. If Lock Golf cancels or postpones a season, all registered golfers receive a full refund.

GIFT CERTIFICATES, PACKAGES & MERCHANDISE

Gift Certificates & Packages

All gift certificates, lesson packages, and Anytime Passes are non-refundable.
Lesson packages and Anytime Passes expire 5 years after the purchase date.

Merchandise Returns so knowing what our refund and cancellation policies are:

Returns are accepted within 30 days if items are new, unused, and come with a receipt. Some restrictions apply.

Refund & Cancellation Policy